Take an accessible tour
Tours at UK Parliament are accessible. We have alternative step-free routes and can accommodate shorter or split tours.
We provide options for visitors with hearing and sight loss. Assistance dogs are welcome to go with their owners.
Book in advance
We recommend booking your tour in advance. If you think a tour may be too long for you, please ask about alternatives before you book.
It may be possible to shorten your tour or split your visit across two or more days.
- Call 020 7219 4114
- For Text phone dial 18001 followed by 020 7219 4114
- Email the Bookings team
Requesting an accessible tour of Big Ben
Accessible tours of Big Ben are designed for visitors who may find parts of the standard Big Ben tour challenging, including those with mobility issues. You can find out more about the standard tour including what to consider before booking, on further information before you book. There is limited availability for these accessible tours.
To request an accessible tour, you will need to complete the online request form which will be available on the dates below:
- 18 June – Tours taking place in September
- 16 July – Tours taking place in October
- 20 August – Tours taking place in November
This form lets you to tell us more about your needs, with an option for you to request a phone call with our team. You will find the available tour dates on the form.
After your form has been submitted, we will contact you within one week to agree a time for a phone call or to confirm your tour date. We will also let you know within the week if we were unable to accommodate your request.
Wheelchair and step-free access
Most of the tour route in the Palace of Westminster is step-free. There are steps at either end of St Stephen's Hall but an alternative route via a lift is available.
Some parts of the tour route are narrow. We offer alternative viewing points to visitors who have larger, motorised wheelchairs.
We have a limited number of wheelchairs which you can book in advance. To book a wheelchair:
- Call 020 7219 0516
- For Text phone dial 18001 followed by 020 7219 0516
- Email the Visitor Experience team
We are unable to provide a member of staff to escort you. If you need help, you may bring a companion free of charge but you will both need a ticket.
There are few seating opportunities during a tour. If you need to sit down, please speak to your tour guide or one of the Visitor Assistants. We can provide a wheelchair or foldable museum chair during your visit.
Induction loops and sign language
Induction loops are available at the Information Desk in Westminster Hall.
If you are taking a multimedia tour, you can select an option with British Sign Language. This also includes English subtitles.
If you are taking a guided tour, we can arrange a British Sign Language interpreter. As signers are in heavy demand, please provide as much notice as possible.
To book a signer:
- Call 020 7219 0516
- For Text phone dial 18001 followed by 020 7219 0516
- Email the Visitor Experience team
